support/

📄 AmpUp Load Management Spec Sheet - August 2025 1,636w HTML · MD

📄 Can I set a schedule for when the public can access my stations? – Support Center 38w HTML · MD

📄 What is included in the CORE plan? – Support Center 641w HTML · MD

📄 What is included in the STARTER plan? – Support Center 677w HTML · MD

📄 What is a carbon credit? How do I redeem carbon credits for my EV charger? – Support Center 458w HTML · MD

📄 How do I set the price of the EV charging stations? – Support Center 231w HTML · MD

📄 What is the difference between a networked and non-networked station? – Support Center 62w HTML · MD

📄 What is included in the PRO plan? – Support Center 405w HTML · MD

📄 Are EV charging stations ADA-compliant? – Support Center 55w HTML · MD

📄 Linking RFIDs into the Community Manager – Support Center 253w HTML · MD

📄 How to add my chargers to Google Maps? – Support Center 111w HTML · MD

📄 How to add my chargers to PlugShare? – Support Center 74w HTML · MD

📄 Our company has strict security rules, can you fill out our security questionnaire? – Support Center 72w HTML · MD

📄 Can I get a higher transaction fee from Drivers from every charge session? – Support Center 62w HTML · MD

📄 How do I collect my revenue from charging sessions? – Support Center 47w HTML · MD

📄 What percentage of each driver’s session do I receive? – Support Center 44w HTML · MD

📄 I need my legal team to review your SaaS agreement, can you send me a word version to mark up? – Support Center 58w HTML · MD

📄 How to buy RFID cards? – Support Center 145w HTML · MD

📄 How can I access a private charger? – Support Center 221w HTML · MD

📄 What is the difference between site hosts, managers, and operators? – Support Center 209w HTML · MD

📄 Can I get a discount for buying multiple years of AmpUp? – Support Center 26w HTML · MD

📄 Can I get a discount since I’m purchasing so many charge stations? – Support Center 27w HTML · MD

📄 Does AmpUp take any cut from the Host when providing their remittance? – Support Center 43w HTML · MD

📄 How many user groups can a site host create? – Support Center 23w HTML · MD

📄 How do I access my revenue and schedule payouts? – Support Center 155w HTML · MD

📄 Where do I enter an access code to get free/discounted charging? – Support Center 206w HTML · MD

📄 Is AmpUp's Activation Fee per port or per station? – Support Center 22w HTML · MD

📄 How to link my AmpUp RFID in the mobile app? – Support Center 89w HTML · MD

📄 What WiFi charge stations work on AmpUp? – Support Center 29w HTML · MD

📄 RFID cards - how to order and link with the app – Support Center 109w HTML · MD

📄 Why does charging seem to slow down as the battery gets more full? – Support Center 113w HTML · MD

📄 How do I update my email login in the AmpUp Community Manager? – Support Center 44w HTML · MD

📄 The connector is stuck, what should I do? – Support Center 90w HTML · MD

📄 How much does charging cost and who sets the pricing? – Support Center 250w HTML · MD

📄 What can I do if a non-electric vehicle is parked in an EV charging spot? – Support Center 338w HTML · MD

📄 How to start a charging session? – Support Center 271w HTML · MD

📄 What is CTEP? – Support Center 213w HTML · MD

📄 What are carbon offsets or credits? – Support Center 217w HTML · MD

📄 Does AmpUp track carbon metrics like CO2 saved? – Support Center 45w HTML · MD

📄 What federal infrastructure funds are available to me? – Support Center 31w HTML · MD

📄 My session is stuck, how do I start a new session? – Support Center 118w HTML · MD

📄 Are there federal policies which support electric vehicle and EV charging adoption? – Support Center 86w HTML · MD

📄 What are you payment processor's terms and conditions? – Support Center 19w HTML · MD

📄 What are time-of-use (TOU) rates and off-peak charging? – Support Center 201w HTML · MD

📄 General Settings – Support Center 150w HTML · MD

📄 What is considered a public charger in the State of California? – Support Center 48w HTML · MD

📄 How much will my utility company bill me to charge at home? – Support Center 101w HTML · MD

📄 How will more EV charging affect my utility’s ability to manage the grid? – Support Center 109w HTML · MD

📄 Users Page – Support Center 97w HTML · MD

📄 Help Center – Support Center 113w HTML · MD

📄 Do I need a membership to utilize an EV network? – Support Center 121w HTML · MD

📄 What are the benefits of a networked station? – Support Center 74w HTML · MD

📄 How do I get a refund for an Idle Fee? – Support Center 144w HTML · MD

📄 How to connect your AmpUp account to Stripe – Support Center 743w HTML · MD

📄 Search results – Support Center 26w HTML · MD

📄 Managing Pricing Across Locations with AmpUp's Group Pricing Tool – Support Center 903w HTML · MD

📄 How do I cancel my chargers? – Support Center 7w HTML · MD

📄 Setting Smart, Competitive Charging Prices with AmpUp’s Pricing Recommendation Tool – Support Center 611w HTML · MD

📄 Why am I getting an error after scanning a charger QR code or entering a Station ID? – Support Center 198w HTML · MD

📄 AmpUp Plans & Pricing (2023 Update) FAQ – Support Center 911w HTML · MD

📄 Can I control when drivers have access to my stations? – Support Center 43w HTML · MD

📄 Why does AmpUp charge a Service Fee? – Support Center 34w HTML · MD

📄 How to use the load management scheduler as a site host – Support Center 431w HTML · MD

📄 Advanced Pricing Settings (PRO) – Support Center 405w HTML · MD

📄 Line Voltage Error – Support Center 290w HTML · MD

📄 31460342419227 311w HTML · MD

📄 Understanding AmpUp Licenses and Subscriptions – Support Center 390w HTML · MD

📄 Multi Payout FAQ – Support Center 372w HTML · MD

📄 How does AmpUp handle refunds for drivers? – Support Center 231w HTML · MD

📄 Location Settings & Access Groups/Pricing – Support Center 274w HTML · MD

📄 How do I refund a driver? – Support Center 76w HTML · MD

📄 Stripe micro-deposit verification – Support Center 392w HTML · MD

📄 Leakage Self-Test Fault – Support Center 261w HTML · MD

📄 Getting Started with AmpUp – Support Center 269w HTML · MD

📄 Understanding Network and Processing Fees on AmpUp – Support Center 304w HTML · MD

📄 Welcome to AmpUp – Support Center 321w HTML · MD

📄 AmpUp Load Management Specification Sheet – Support Center 30w HTML · MD

📄 Where can I learn more about EV-related legislation at state and federal levels? – Support Center 96w HTML · MD

📄 Host Refunds – Support Center 20w HTML · MD

📄 What EV charger incentives are available to me? – Support Center 39w HTML · MD

📄 Load Management – Support Center 56w HTML · MD

📄 Notifications and Alerts – Support Center 110w HTML · MD

📄 Which utility rebate programs is AmpUp approved for as a software vendor? – Support Center 396w HTML · MD

📄 EV Driver FAQ – Support Center 468w HTML · MD

📄 How do I get a tax rebate for my EV charger(s)? – Support Center 32w HTML · MD

📄 Analytics Page – Support Center 149w HTML · MD

📄 The Dashboard – Support Center 95w HTML · MD

📄 Pricing – Support Center 285w HTML · MD

📄 QR Scan/Station ID Error Prompts – Support Center 342w HTML · MD

📄 Why Is My Charging So Slow? – Support Center 242w HTML · MD

📄 How do I get a refund for a charging session? – Support Center 210w HTML · MD

📄 AmpUp app Log In Issues – Support Center 176w HTML · MD

📄 Maximizing Your EV Charger's Potential – Support Center 92w HTML · MD

📄 What are idle fees? – Support Center 176w HTML · MD

📄 How does AmpUp’s Driver Payment and Wallet work? – Support Center 658w HTML · MD

📄 How do I get a refund for a charging session? – Support Center 125w HTML · MD

📄 Can I use any cable to charge my electric vehicle? – Support Center 118w HTML · MD

📄 Why did my charging suddenly stop? (SuspendedEV Error) – Support Center 197w HTML · MD

📄 FAQ – Support Center 238w HTML · MD

📄 Using the AmpUp Web App – Support Center 142w HTML · MD

📄 What kind of data do EV charging stations monitor and collect? – Support Center 176w HTML · MD

📄 Onboarding – Support Center 31w HTML · MD

📄 What is the difference between a “smart” charger and a “dumb” EV charger? – Support Center 245w HTML · MD

📄 Mobile App – Support Center 27w HTML · MD

📄 Refunds – Support Center 40w HTML · MD

📄 Do I need an electrician to install an EV charging station? – Support Center 97w HTML · MD

📄 Do I need to have reliable internet connectivity to use a networked EV charging station? – Support Center 65w HTML · MD

📄 Announcements – Support Center 36w HTML · MD

📄 What happens if a car if the charging station loses connection to AmpUp while my car is plugged in? – Support Center 75w HTML · MD

📄 Wallet + Payment – Support Center 25w HTML · MD

📄 Envoyer une demande – French (Canada) 16w HTML · MD

📄 31460289991195 1,379w HTML · MD

📄 Ground Failure – Support Center 230w HTML · MD

📄 AmpUp Refund Policy – Support Center 239w HTML · MD

📄 Driver Pricing Now Includes Network Fees – Support Center 295w HTML · MD

📄 How to get started with AmpUp's Mobile App – Support Center 687w HTML · MD

📄 What happens if there is a power outage while my car is plugged in? Does the station keep charging once power is restored? – Support Center 75w HTML · MD

📄 Site Hosts – Support Center 154w HTML · MD

📄 Drivers – Support Center 109w HTML · MD

📄 General – Support Center 94w HTML · MD

📄 How do I prepare for my fleet of electric vehicles? – Support Center 304w HTML · MD

📄 Why do I see a temporary hold on my card? – Support Center 221w HTML · MD

📄 Submit a request – Support Center 16w HTML · MD

📄 Support Center 8w HTML · MD

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