What is the difference between site hosts, managers, and operators? – Support Center

In this article, we'll explain the simplified differences between the roles in EV charging management: Site Host, Manager, and Operator. Each role has specific responsibilities and access levels. It's essential to choose the right people for each role to efficiently manage your EV charging operations. Its important to highlight that there can only be one Site Host who manages the account and permissions.

1. Site Host:

• Full administrative control.
• Only person who can manage revenue payouts and all users.
• Suitable for:
  • Business owners or administrators with complete authority over the EV charging operation.

2. Manager:

• Manages individual EV charging accounts and their locations.
• Can make setting changes, view analytics, and download reports
• Can add other managers and operators to the account
• Suitable for:
  • Regional or location managers responsible for specific charging stations.

3. Operator:

• Assists in managing multiple EV charging accounts.
• Can make setting changes, view analytics, and download reports
• Suitable for:
  • Support staff or operators helping with multiple charging locations / accounts.

Choosing the right roles for EV charging management is crucial for smooth operations. The Site Host holds ultimate control, while Managers and Operators have specific responsibilities for individual or multiple accounts, respectively. Carefully assigning roles ensures effective management and maintains security throughout your EV charging network.