Stripe micro-deposit verification – Support Center

Stripe Micro-Deposit Verification

What you're looking at is a standard Stripe micro-deposit verification screen (Ordway is using Stripe under the hood to process ACH payments — the branding at top is just Ordway's, but the verification mechanism is Stripe's).

How This Verification Works:

When someone links a bank account for ACH payments, Stripe sends either:

1. A single $0.01 deposit that includes a 6-character descriptor code in the transaction description/memo line (this is what this screen wants), OR
2. Two small deposits (random cents amounts, like $0.32 and $0.45) — this is the older method, and it's the "click here" link alternative on that screen.

Why the User Can't Find It:

• Timing — these deposits typically take 1–2 business days to show up after the bank account was linked. If he just added the account, it may simply not have arrived yet.
• Looking in the Wrong Place — the descriptor code shows up in the transaction description field, not as a separate visible "deposit amount" — some banking apps truncate or hide long transaction descriptions, especially on mobile apps. He may need to check the full transaction detail on the desktop banking site, not just the mobile app summary view.
• Wrong Account Checked — worth double-checking he's looking at the account ending in 9379 specifically, if he has multiple accounts at First Citizens.
• Deposit Never Sent — occasionally Stripe's micro-deposit fails silently. If it's been more than 2–3 business days with nothing, that's likely the case.

What He Should Do, in Order:

1. Wait a bit longer if the account was linked recently (give it 2 business days).
2. Search his online banking for a small pending or posted transaction from "Stripe" — check the full description text, not just the amount.
3. If nothing shows up after 2+ days, click the "click here" link on that screen — this should let him switch to the two-microdeposit verification method instead, or request a resend.
4. If that still doesn't work, this becomes a Stripe support issue (via Ordway, since Ordway is the merchant of record here) rather than something to chase with the bank — the bank didn't fail to deliver anything if Stripe never sent it.

Nothing here requires the customer to log into Stripe directly — Stripe isn't customer-facing in this flow. Ordway support would be the right first contact if the deposit truly never arrives.