AmpUp has detected a Ground Failure error on your charger at your site. Because this error indicates a potential power supply or grounding problem, it poses a safety risk. As a precaution, we have placed the charger Out of Order (OOO). **It is currently not operational and cannot be used by drivers until this issue is resolved.**

To resolve this safely and get your charger back online, please have a qualified technician or electrician visit the site to perform the following troubleshooting steps:

- **Inspect for Physical Damage:** Look for any visible damage to the charger, cable, or connector.
- **Perform a Power Cycle:** Switch off the breakers for 5 minutes and then turn them back on.
- **Inspect the Power Supply:** Check the breaker panel to ensure power is stable and that all breakers are properly switched on. Please inspect the ground wire termination at the panel as well.
- **Check the Grounding Connection:** Confirm that the charger’s grounding wire is properly connected and there are no loose or corroded connections. (Your technician can reference the charger’s installation manual for confirmation).

**Need help on-site?** If your technician needs any remote assistance while they are physically at the charger, they can call our AmpUp Host Support line at **833-692-6787**.

If the issue persists after your technician performs these steps, please let us know, and we will escalate the matter to our internal technical team.