EV Driver FAQ – Support Center

EV Driver FAQ

What are idle fees?

Idle fees are charges incurred when an EV is parked at a charging station but is not actively charging. These fees encourage drivers to move their vehicles once they are fully charged, making the station available for others.

Why is my charging so slow?

Charging speed can be affected by several factors, including the charger type, battery level, and the vehicle's charging capabilities. Make sure you are using a compatible charger for your EV model.

How to start a charging session?

To start a charging session, connect your EV to the charging station and follow the prompts on the charging station screen or use the app to initiate the session.

Why did my charging suddenly stop? (SuspendedEV Error)

A Sudden stop in charging could be due to several reasons, including a communication error between the vehicle and the charging station or an issue with the power supply.

What can I do if a non-electric vehicle is parked in an EV charging spot?

If a non-electric vehicle is blocking an EV charging spot, you should contact the site management or authorities as they may have designated procedures for such situations.

How much does charging cost and who sets the pricing?

Charging costs vary by location and are typically set by the charging station owner. Check the station’s pricing details on the app or station screen.

How can I access a private charger?

Accessing a private charger usually requires permission from the owner. Ensure you have received the necessary access codes or permissions before using a private charging station.

Why am I getting an error after scanning a charger QR code or entering a Station ID?

Errors can occur if the QR code is invalid or if there’s a communication issue with the charging network. Verify the code or check your mobile network connection.

The connector is stuck, what should I do?

If the connector is stuck, try gently twisting it while pulling. If it still doesn’t release, contact customer support for assistance.

Where do I enter an access code to get free/discounted charging?

Access codes can generally be entered on the charging station screen or in the app before starting the charging session.

How to link my AmpUp RFID in the mobile app?

To link your AmpUp RFID, open the app, go to the settings or account section, and follow the prompts to add your RFID number.

Why does charging seem to slow down as the battery gets more full?

As the battery nears full capacity, the charging rate decreases to protect battery health and prolong its lifespan.

RFID cards - how to order and link with the app

You can order RFID cards through the app or the website, and then link them by following the instructions provided in the application.