## FAQ

### How do I prepare for my fleet of electric vehicles?

### What happens if there is a power outage while my car is plugged in? Does the station keep charging once power is restored?

### What happens if a car if the charging station loses connection to AmpUp while my car is plugged in?

### AmpUp Plans & Pricing (2023 Update) FAQ

### Which utility rebate programs is AmpUp approved for as a software vendor?

### Do I need to have reliable internet connectivity to use a networked EV charging station?

### Can I use any cable to charge my electric vehicle?

### Do I need an electrician to install an EV charging station?

### What kind of data do EV charging stations monitor and collect?

### What is the difference between a “smart” charger and a “dumb” EV charger?

### What are the benefits of a networked station?

### Do I need a membership to utilize an EV network?

### What is the difference between a networked and non-networked station?

### Are EV charging stations ADA-compliant?

### How will more EV charging affect my utility’s ability to manage the grid?

### What are time-of-use (TOU) rates and off-peak charging?

### How much will my utility company bill me to charge at home?

### What is considered a public charger in the State of California?

### What are carbon offsets or credits?

### What is CTEP?

### Are there federal policies which support electric vehicle and EV charging adoption?

### What are your payment processor's terms and conditions?