AmpUp Refund Policy – Support Center

At AmpUp we strive to ensure a seamless and satisfactory experience for our customers using our EV charging services. We understand that issues may arise, and we are committed to our customers. Please review our refund policy below.

Eligibility for Refunds
Refunds are issued only in the following cases:

Technical issues that prevented a successful charging session.

Billing errors, such as overcharges or unauthorized charges.

Note: Charging sessions are generally non-refundable unless one of the above issues applies.

Proof of Issue
Customers may be required to provide evidence of the issue to support their refund request.
This may include:

• Photos of the charger.
• Transaction details or receipt of the charging session.
• Error messages received during the charging session.

Refund Requests
Refund requests must be submitted within 30 days of the transaction date. Requests made after this period will not be eligible for a refund.

Refund Process
To request a refund, please contact our customer support team at support@ampup.io or via AmpUp mobile app.
Please provide:

• A description of the issue (with any relevant error messages or supporting evidence)
• Driver’s name, email, and phone number
• A copy of the session receipt.

Wallet Balance Refund
Wallet balance refunds are available only for first-time users/drivers.

Refund Method
Refunds will be issued to the original method of payment used for the transaction.

Processing Time
Once a refund request is received and approved, the refund will be processed within 14 business days, though this is frequently completed sooner.

Thank you for choosing AmpUp!