AmpUp Driver App User Guide

Welcome to the AmpUp Driver Family!

This guide will walk you through the basics of using the AmpUp app to find, reserve, pay for, and manage EV charging for your vehicle. We hope you’ll find the app easy and enjoyable to use, but if you ever have questions, just call 1-833-692-6787 or send an email to support@ampup.io.

Getting Started

To get started, download the latest version of the AmpUp App from the Apple App Store (Screen 01) or the Google Play store.

Important:

When you open the app for the first time, you should enable push notifications and grant access to your camera and location to take advantage of the app’s full features.

Sign Up & Sign In

When you first launch the AmpUp app, the QR code reader is active by default. To create an account or sign in to your existing account:

• Select setting in the bottom menu. The sign in options are shown (Screen 02).
• Create Account: Select sign up (in green, to the right of “Forgot password?”) or create an account with your Apple, Google, or Facebook ID.
• Existing Users: Enter your email, password and tap the sign in button or sign in with your Apple, Google, or Facebook ID.

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SCREEN 01

SCREEN 02

Setting Menu

Once you’re logged in, access these app features (Screen 03) from the setting menu.

• Balance: Your current AmpUp Wallet balance. Tap to add value.
• Profile: Update your name, email, phone, and optional photo.
• Notifications: View charging session and location notifications.
• Bookmarks: View saved charging locations.
• Payments & RFID: Add or modify payment methods and RFIDs.
• Access Passes: View and edit special charger access.
• Home Charger: For fleets, connect your home charger running AmpUp.
• Rate Us: Your feedback is important! Rate your app experience here.
• Language: Switch between English and French.
• Help: Get support from the AmpUp team.
• Privacy Policy & Terms of Service

SCREEN 03

Setup Payment

The app offers two payment options (Screen 04). You can either add money for future use in the AmpUp Wallet or you can opt to pay-as-you-go.

• Select setting in the bottom menu, then select payments & RFID.
• AmpUp Wallet: To add value to your AmpUp balance, tap the reload button and enter your credit card, Apple Pay or Google Pay information. Note: To avoid transaction processing fees and authorization holds on your account, we recommend using the AmpUp Wallet to pay for your charging sessions.
• Pay-As-You-Go: Tap add payment method and enter your credit card, Apple Pay or Google Pay information.

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SCREEN 04

Connect An RFID

For easier charging access or for locations with poor cellular service, you can sync an RFID tag you already have, or you can have an AmpUp RFID mailed to you for use.

• Select setting in the bottom menu, then select payments & RFID.
• AmpUp RFID: Select the ampup RFID button. To order an AmpUp RFID card, click get started. To link a card you already have, click link your card.
• Other RFID: To link a non-AmpUp RFID tag, click link my own RFID and follow the instructions provided.

Charging Your Vehicle

• Select charge in the bottom menu to open the QR code scanner (Screen 05).
• Point your camera at the QR code sticker on the charger and fill the green square with the code.
• Once the QR code has been successfully scanned, you will be prompted to plug in your vehicle and charging will begin.
• If the QR code reader is not working or you have difficulties scanning the code, you can also enter the QR code ID number manually by tapping enter station id. Note: You must allow the AmpUp App access to your camera for the QR Code scanner to function.

View Active Session Costs

Scan the QR code for a detailed view of the station’s pricing (Screen 06), tap on the your current session card to access:

• Pricing by Time Use
• Pricing by Energy Use
• Network Fee
• Idle Fee Start Time
• Sales Tax
• stop charging Button

SCREEN 05

SCREEN 06

Monitor Your Session

While your charging session is in progress, select charge from the bottom menu to access the following:

• Total Cost
• Maximum Charging Time
• Total Energy Use
• Idle Fee Details
• Power Flow
• stop charging Button
• Time Elapsed Note: To avoid idle fees, we recommend that you enable the app notifications, always monitor your active charging sessions, and physically unplug the charger when your session is complete.

After Your Session

Once the charging session is complete, you’ll be presented with a summary of the session (Screen 08). You will also receive a receipt via email.

You can view past receipts by selecting history in the bottom menu. Receipts show:

• EVSE ID
• Location Name & Address
• Total Energy Use
• Maximum Power
• Original Session Time
• Energy Cost by kWh
• Transaction Start/End Time
• Energy Cost by Time
• Transaction Duration
• Unplug Time
• Total Price

SCREEN 07

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SCREEN 08

Finding Chargers

Under the ‘Find Chargers’ icon, users can find a map of charger locations and their real-time availability. For full map functionality, location sharing must be enabled.

• Select map in the bottom menu. The EV charger map is shown (Screen 09).

Map Options

• Legend & Settings: Select the info icon to access a legend of the map and to switch between light and dark modes.
• Search Locations: Select the search icon to search for specific locations and addresses.
• Filter Chargers: Select the filter icon to filter chargers by type or network.
• Locate Me: Select the compass icon to pinpoint your location on the map (location sharing must be enabled).
• Charge Now: Select the charging icon to open the QR code reader.

Selecting A Charger

• Once you’ve found the desired charger on the map, tap the icon to select it.
• Once selected, the charger details will appear at the bottom of the screen (Screen 10). From here you can:
  • Charge Now (if available).
  • Reserve a future charging session (if available).
  • Bookmark the station for easy access.
  • Set Alerts for charger availability.
  • Get Directions to the charger location.

SCREEN 09

SCREEN 10

Charger Details

Once you’ve selected the charger, tap the charger name or photo to see additional charger info (Screen 11):

• Charger Availability & Pricing
• Request Special Access
• Access Host Contact Details
• See Nearby Amenities

Special Charger Access

There are certain situations where drivers need special charger access, such as accessing a private charger, complimentary charging at your place of work, or reduced fee charging at retail locations.

If you have an access code or were instructed by the host to request access one, here’s how:

• Select map in the bottom menu and locate the desired charger.
• Tap the charger name or photo to open the additional details screen.
• Scroll to the public availability section and tap on special access: – If you already have a code, tap enter access code and input the provided code. – If you need to request access, tap request access. Once granted, charging will become available simply by scanning the QR code. Some locations will also show a request access button when you select the charger from on the map (Screen 12). Note: Not all charging stations are publicly available and certain chargers may have limited hours of availability. We suggest you always confirm charger availability before travel.

SCREEN 11

SCREEN 12

Make A Reservation

• Once you’ve found the desired charger on the map, tap the icon to select it. If you’ve bookmarked the charger, find it under bookmarks in the setting menu.
• Once selected, tap the reserve button.
• Tap to select the desired date and time slot(s) (Screen 13).
• Click book and your reservation will be made.
• When your reservation time arrives, tap on history in the bottom menu.
• Tap the desired reservation and then tap check-in. You can check-in up to 15 minutes before the reservation starts. Note: The amount of time you can check-in after your session begins is determined by the site host. Not all charging locations support advanced reservations.

Get Help

AmpUp is here to help when you need it. Contact us via phone, email, or website. You’ll also find support links by tapping help in the setting menu (Screen 14).

• Submit a ticket through the app
• Call 1-833-692-6787
• Email support@ampup.io
• Read our FAQs at support.ampup.io

SCREEN 13

SCREEN 14