Drivers – Support Center

EV Driver FAQ

• Pricing
• QR Scan/Station ID Error Prompts
• Why Is My Charging So Slow?
• What are idle fees?
• Using the AmpUp Web App
• Why did my charging suddenly stop? (SuspendedEV Error)

Wallet + Payment

• Why do I see a temporary hold on my card?
• How does AmpUp’s Driver Payment and Wallet work?

Mobile App

• How to get started with AmpUp's Mobile App
• AmpUp app Log In Issues
• Why does AmpUp charge a Service Fee?

Refunds

• How do I get a refund for a charging session?
• AmpUp Refund Policy
• How do I get a refund for a charging session?
• How do I get a refund for an Idle Fee?