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Have questions about AmpUp’s EV charging solutions? Whether you’re looking for product details, support, or expert advice, our team is here to help.

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Email Address\ \ info@ampup.io\ \ 

Phone Number\ \ (833) 692-6787\ \ 

Help Desk\ \ support.ampup.io\ \ 

Customer Service Hours:

Monday - Friday: 24 hours a day

Saturday & Sunday: 8:00am - 8:00pm ET

If you're a driver in need of charging support, please contact the Help Desk via the number on the charger or in the AmpUp app.

Office Locations

Come See Us IRL

AmpUp HQ

1700 Wyatt Drive, Suite 8

Santa Clara, California 95054

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AmpUp Northeast

1137 Main Street, Suite 105

East Hartford, Connecticut 06108

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AmpUp FAQs

Common Questions About AmpUp, Answered

Explore our FAQs for quick answers about AmpUp’s software, hardware integrations, pricing, and more. Need more support? Head on over to the AmpUp Help Desk.

What hardware is compatible with AmpUp?



AmpUp is hardware-agnostic and works with 15+ leading brands and 40+ charger models. Learn more.

How does AmpUp’s load management work?



Our software intelligently balances energy consumption across stations to reduce costs and grid strain.

Does AmpUp support utility rebates and incentives?



Yes, AmpUp connects customers to 50+ approved utility and government rebate programs, making installations more affordable and efficient. Learn more about rebates and incentives.

Is AmpUp’s platform compatible with Tesla vehicles?



Yes, AmpUp supports Tesla vehicles using a J1772 adapter. Additionally, our software integrates with NACS standards as they become more widely adopted.

Can I customize user access to my chargers?



Absolutely. AmpUp’s EV Cloud platform allows you to create custom user groups with specific access rules for employees, tenants, visitors, or public users. Tailor access by time, location, or group to suit your operational needs.

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